- Who we are and why do we require your information?
- Why do we have a privacy statement?
- Data protection policy
- What personal data do we need?
- Records retention policy
- Your rights
Clare County Council seeks to promote the economic, social and cultural development of County Clare and in doing so contribute significantly to improving the quality of life of the people of the county.
The delivery of high quality services, tailored to meet the needs of all our customers, remains one of this council's core objectives and is included in our Corporate Plan. This quality service includes not only the level and quality of service given to our customers, but also the quality of our decision-making processes, the efficiency and effectiveness of our corporate operations, standard of our facilities and our ability to adapt in an ever-changing environment.
In order to provide the most effective and targeted range of services to meet the needs of the citizens, communities and businesses of County Clare we will be required to collect, process and use certain types of information about people and organisations. Depending on the service being sought or provided the information sought may include ‘personal data' as defined by the General Data Protection Regulation (GDPR) [PDF, 1MB] and may relate to current, past and future service users; past; current and prospective employees; suppliers; and members of the public who may engage in communications with our staff. In addition, staff may be required, from time to time, to collect and process and use certain types of personal data to comply with regulatory or legislative requirements.
The Data Controller (as defined in the legislation) is:
Clare County Council,
Áras Contae an Chláir,
Telephone: (065) 6821616 or (065)6846200.
Fax: (065) 6828233
Contact details for Data Protection matters:
Data Protection Officer,
Telephone: (065) 6846405
Clare County Council has created this privacy statement in order to demonstrate our firm commitment to privacy and to assure you that in all your dealings with Clare County Council that we will ensure the security of the data you provide to us.
Clare County Council creates, collects and processes a significant amount of personal data in various multiple formats on a daily basis.
Clare County Council's commitment is that the personal data you may be required to supply to us is:
- Obtained lawfully, fairly and in a transparent manner
- Obtained for only specified, explicit and legitimate purposes
- Adequate, relevant and limited to what is necessary for purpose for which it was obtained
- Recorded, stored accurately and securely and where necessary kept up to date
- Kept only for as long as is necessary for the purposes for which it was obtained.
- Kept in a form which permits identification of the data subject
- Processed only in a manner that ensures the appropriate security of the personal data including protection against unauthorised or unlawful processing.
Clare County Council are committed to ensuring the security of any personal data you provide to us and our existing data protection policies and procedures are currently under review and will be published on this page.
The types of personal data you may be asked to supply can be categorised as follows:
- Contact details to allow for efficient communication
- Details of your personal circumstances which you are required by law to supply as part of your application for a service offered by Clare County Council
- Your own financial details which you are required by law to supply as part of your application for a service offered by Clare County Council
In order to communicate with you, you will be asked for contact details. You do not have to provide all contact details but providing more, such as email, phone, address, makes it easier to communicate.
Details of personal circumstances
If you wish to apply for a particular service from Clare County Council you will be asked for a varying amount of personal details specific to you and your family, in order to support your application. Clare County Council will set out the information we require in a series of separate and distinct application forms relevant to each service. Each service/business unit which will ask you for personal information will also provide you with a detailed privacy notice specific to that service which will detail the following:
- Detail the specific and legitimate purpose for which the personal data is being sought,
- The legal basis under which the information is required to be supplied,
- Detail of the other organisations/bodies/entities that we will be required to share data with, or obtain data from, in order to provide the required service,
- Details of how your personal data will be kept safe from unauthorised or unlawful processing,
- Details of the period for which your personal data will be retained by Clare County Council and what will happen to it after the required retention period has expired.
If you wish to apply for a particular service from Clare County Council you may be asked for a varying amount of personal financial details specific to you and your family, in order to support your application. Clare County Council will set out the information we require in a series of separate and distinct application forms relevant to each service. As is the case with the other personal data outlined above the specific service/section of Clare County Council will address the necessity for the financial details as part of their specific privacy notice.
Clare County Council follows the National Retention Policy for Local Authority Records which goes in to more detail of the time period for which your personal data will be retained by Clare County Council and what will happen to it after the required retention period has expired.
You have the right to request access to personal data held about you, obtain confirmation as to whether data concerning you exists, be informed of the content and source of data and check its accuracy. In addition, if the data held by us is found to be inaccurate you have the right to change, remove, block, or object to the use of, personal data held by Clare County Council. In certain circumstances blocking access to data may delay or remove access to a service where the data is required by law or for essential purposes related to delivery of a service to you. Please note that to help protect your privacy we take steps to verify your identity before granting access to personal data. To exercise these rights use you should follow the instructions in the document below:
Right of complaint to the Office of the Data Protection Commission
If you are not satisfied with the outcome of the response you receive from Clare County Council in relation to your request, then you are entitled to make a complaint to the Data Protection Commission who may investigate the matter for you.
The Data Protection Commission website is www.dataprotection.ie or you can contact their office at:
Data Protection Commission
Lo Call Number: 1890 252 231
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